Refund policy

30-day change-of-mind returns

Request a return within 30 days of delivery by emailing Hello@rinlo.com.au. Contact us before sending your return so we can provide the return address and instructions privately.

You may try your basket. For a change-of-mind return, clean it and return it with its wooden handle and hook. Customers pay return postage for change-of-mind returns.

We will issue your refund to the original payment method within 5 business days of receiving and checking the return. Your payment provider may take additional time to process the refund.

Faulty or incorrect goods

This voluntary guarantee is in addition to your rights under the Australian Consumer Law. Those rights are not limited by the 30-day period or the change-of-mind conditions above.

If your item is faulty or incorrect, contact us so we can arrange an appropriate remedy under Australian Consumer Law. Where a problem is confirmed, we will reimburse reasonable return postage costs.